Shipping policy

• Orders are confirmed by phone or WhatsApp before being prepared for shipping.

• Delivery takes between 3 and 5 business days from the date of order confirmation.

• Business days do not include weekends or official holidays.

• Shipping fees vary depending on the delivery location and will be displayed at checkout or confirmed by our team.

• Delivery may take longer during sales, public holidays, or due to circumstances beyond the control of The N’s or the shipping company.

• Customers are responsible for providing a correct name, phone number, and delivery address. The N’s is not responsible for delays caused by incorrect information or unsuccessful contact attempts.

REFUSED ORDERS

Once an order is confirmed, the preparation and shipping process begins, and delivery costs are incurred.

If a customer refuses to receive a confirmed order for reasons unrelated to an error by The N’s, the customer will be required to pay the applicable shipping fees.

Any outstanding shipping fees for a refused order must be settled before a new order can be processed or shipped to the same customer.

If the order is refused because the wrong product was sent or because of a visible defect, the customer will not be charged any additional shipping fees.

ORDER INSPECTION

Please inspect the package upon delivery and ensure that it is in good condition before the courier leaves, subject to the shipping company’s inspection rules.

We also recommend recording an unboxing video, particularly if the outer packaging appears damaged, to help us review and resolve any issue quickly.